About Fulfillment service Fulfillment service inlcude storage products in our warehouse, pick and pack product, pass the parcels to shipping company.
But please understand that we are not a shipping company.
Our service is finished after we pass the parcels to shipping company.
Product/Package lose/damage 1. If product is lose/damage in our warehouse, we will pay for the value you declared for custom
2. We don't response for the products that already damaged when it arrive at our warehouse.
3. If the product is lose/damage during shipping, this is not our problem. But we will try our best to get compensation from shipping company.
Important, some shipping way like China Post small parcel by air, Epacket, SF-packet shipped as it is, shipping companies will not pay us even it's lose by shipping company
And they will not reply any question such as "Where is my parcel?" , "Why tracking not update so long ?"
4. If the product is lose/damage due to force majeure factor, such as earthquake, natural disaster, war and country policy. You need to bear the lose. We will not take no responsibility for the lose.
Custom problem/custom tax Custom problem/custom tax happen during shipping,
As we metioned, we are not a shipping company. We will not response for these problem.
Most of the shipping way won't response for Custom problem/custom tax too except some shipping way declare that this shipping service inlcude custom tax (tax free)
Parcel return 1. EMS, ePacket-Can return back for fail delivered parcel for free. But it will take quite a long time.
2. Others shipping way default will destroy your parcel directly for fail deliver parcel. If you request to return, it will cost a huge return fee which will be paid by you.
3. It's free for us to updated the returned parcel to WMS.
Insurance 1. Storage Insurance: Default not include Storage insurance.
2. Shipping Insurance: Default no shipping insurance.